Warranty Policy

Date updated: 3rd October 2020

 

  1. SaralFix offers with or without warranty services. In case customer opts for with warranty service then warranty details will be mentioned on the invoice. Please note in order to claim warranty invoice is mandatory. * No warranty without invoice*
  2. In order to claim the warranty the customer must visit our office address. Warranty service is not available on doorstep, however, SaralFix offers pick and drop facility for just 250 INR.
  3. All the spare parts comes with a warranty void stickers. Any tampering with the sticker will void the warranty.
  4. Warranty is proportional to spare parts availability. In case of spare part unavailability, SaralFix is not liable to refund the money.
  5. SaralFix has the right to refuse service on any claims solely at its own discretion.
  6. The warranty only covers manufacture defects, and does not encompass damage due to manual intervention.

Terms and Conditions

Date updated: 3rd October 2020

 

  1. The repairing of your gadget(s) after collection will take at most 24 working hours. It may take longer, depending on the availability of parts and other accessories/services.
  2. If a gadget requires a component replacement, the customers have to bear the cost of the component. Our customer service team will call you exclusively to take your approval before we replace any components.
  3. In case the gadget is given in a completely non-functional condition with no power/no display, we’ll revert with the exact diagnosis and the list of the parts gone bad after a thorough check-up. We follow a decision tree approach to repair a problem and it could be quite possible that we may contact you more than once to get your revised approval of additional parts.
  4. We charge a diagnosis/handling fee of 500INR, in case the customer requests for the return of the device after refusal of the repair and its cost.
  5. The company will take responsibility of a repaired gadget for 7 days after it is fixed if the delivery is not claimed by the customer. Following that, the company will not be responsible for any loss or damage to the gadget.\We reserve the right at our sole discretion to take back an old component in lieu of the new replaced component.
  6. SaralFix requests all its customers to fully ensure and sign the quality checklist before giving/taking handover of their device at the time of pickup or drop. Any problems unrelated to the repair will not be our responsibility, post the customer’s acceptance of the repaired device.
  7. Warranty will be given only for replaced and repaired parts.
  8. Kindly backup all your data and remove the SIM & memory card before giving your device to our executive.
  9. Physical damage caused due to negligence or by accident in the new component replaced by SaralFix will not be considered under the warranty. You’ll be provided another component only in the case of a manufacturing defect in the new component.
  10. A Standby gadget will be provided by SaralFix till the repairs are completed. After the gadget is fixed, if the customer does not claim his gadget, he/she has to pay 100 INR every day as a rental for the standby gadget.
  11. Promotional offers are subject to availability.
  12. Images of complimentary products on offer are for illustrative purposes only. They may differ from the actual product.
  13. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
  14. Promotions have no cash value. Offer cannot be sold or otherwise bartered.